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Classic Interview Questions and Answers

How would you handle the following situation?

Alternative and related questions:

What would you do if you were presented with the following scenario?

The meaning behind the question:

Often, an interviewer may pose a hypothetical, scenario-based question telling you to imagine yourself in a difficult or negative situation and asking how you would deal with it.

By confronting you with an unexpected situation and getting you to think on your feet, they can tell a lot about how you would actually react under such circumstances.

Your answer:

The answer you should give will of course depend on the precise scenario the interviewer outlines. You need to try to identify what their expectations of you would be under the circumstances – and highlight the skills and techniques you would use to deal with the situation.

For the purposes of the example below, please imagine the following scenario:

You are a receptionist working on the front desk when all of a sudden a fax arrives, several phone lines start ringing, an important client walks in and a courier turns up with a package that requires your signature. How do you cope with this situation?

In this example, you should be able to identify that the interviewer is probing your ability to prioritize, to ‘fire-fight’ – and to not panic!

Example:

My first priority would be to answer the calls while simultaneously presenting the waiting clients and the courier with a professional and friendly smile. The calls can be answered and either be put straight through or be put on hold, allowing me to deal with the client and then the courier thereafter. The people waiting in front of me are able to see just how busy I am, whereas those on the phone will simply feel ignored if their calls are not answered promptly – and may hang up. Having successfully prioritized the calls and the visitors, I would then be able to respond to the fax when there is more time.

The Interview Question & Answer Book

The Interview Question and Answer Book

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More classic interview questions and answers

 

How would you describe yourself? / How would your boss/colleagues/team/family/friends describe you?

In what ways are you a team player?

Do you work well on your own initiative?

What techniques do you use to get things done?

What motivates you?

Are you proactive?

Are you creative?

Are you a risk-taker?

How do you handle pressure and stress?

Can you tell me about a time when you have failed to achieve a goal?

What's the worst mistake you've made at work and how did you deal with it?

How would you handle the following situation?

Can you tell me about a major project you have successfully completed?

Can you tell me about a major problem at work that you've had to deal with?

We have a problem with x. How would you resolve that?

What do you do when you disagree with your line manager?

How would you describe yourself as a manager?

Can you give me an example of when you have successfully coached a member of your team?

What is your customer service philosophy?

How did you get your last job?

What does your current job involve on a day-to-day basis?

What contribution do you make to the department in which you work?

What changes have you made to your current job role since you started?

What have you learned in your last job?

Can you tell me about your last appraisal?

How would you describe your current boss?

Why did you leave that job?

Which of your jobs was the best?

Why is there a gap in your resume/CV?

What do you know about us as an organization?

What do you know about our products/services?

What do you think are our organization's greatest strengths, weaknesses, opportunities and threats?

What do you know about the vacancy for which you are applying?

How do your skills and experience match the job description/person specification?

What appeals to you most about this vacancy?

Why have you chosen this line of work?

Are there any other organizations to which you are applying?

How does this job compare to others for which you are applying?

Can you describe your ideal employer to me?

What sort of person would you most like to work for?

In what ways is your degree relevant to the work you are now doing?

What have you learned and how have you developed over the last year/five years?

What sports are you/have you been involved in?

Do you know what the current headline news is?

How quickly can you adapt to a new work environment?

Would it be a problem if we asked you to work overtime/evenings/weekends?

What is your current salary package?

What salary package are you expecting for this role?

When would you be available to start?

Do you mind if we contact your current employer for a reference?

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